Quiz #1
First correct answer received from Mike Higgins of Creative Data Systems
I have a new IPKII install with a number of people in a Sales Dept. All these stations are placed in a Department Group so that sales calls are transferred to the pilot and distributed between the stations in the group. The Department Group programming is assigned correctly but when an intercom test call to the pilot is made you get a busy signal. Which of the following is the most likely cause of this problem.

A. You cannot make an intercom call to a Department Group pilot. It must be a trunk call.
B. There is call forward no answer assigned to the stations in the Department Group.
C. Regular stations cannot be placed in a Department Group only virtuals and Voice Mail ports.
D. The Department Group number has been assigned to 45-01-01 as the Voice Mail Department Group.
E. The Department Group pilot is in a Coll Restriction class with intercom calling disabled.

Answer
B. There is call forward no answer assigned to the stations in the Department Group.If you ever assign forwarding to a member of a Dept Group it is immediately removed for taking calls directed to the Dept Group pilot.

The answer is not….
A. You cannot make an intercom call to a Department Group pilot. It must be a trunk call. Intercom calls can be made to Department Groups. This is allowed.
C. Regular stations cannot be placed in a Department Group only virtuals and Voice Mail ports.Regular stations are in Dept. Group 1 by default so this is just false.
D.The Department Group number has been assigned to 45-01-01 as the Voice Mail Department Group.This is required for VM integration only and has nothing to do with the actual Dept Group operation.
E. The Department Group pilot is in a Coll Restriction class with intercom calling disabled. Dept Group pilots cannot even be entered in 21-04 for the assignment of a restriction class. Even if it could this would restrict outgoing and not incoming calls.

Quiz #2
First correct answer received from Doug Willis of 3D Network Solutions

An IPKII with ISDN PRI is installed. You are able to make calls everywhere with no issues even international. The only problem comes when you try and dial a seven digit local call. The carrier says the problem is with your equipment (What a shock!). You contact NEC support who help you collect a layer 3 trace on the call attempt which shows the carrier IS rejecting the call. After contacting the carrier again they finally advise that your 7 digit called number needs to be routed with type plan “Subscriber”, “ISDN Plan”. You easily assign this with…….

A. Change CM 10-03-18 to “Subscriber” and 10-03-19 to “ISDN Plan”.
B. Enable 14-01-24 for pass through mode which carries the ID of the incoming local call.
C. You must assign 20-08-13 to send the subscriber info. Then set the subscriber number on a trunk or station basis with 21-12 or 21-13.
D. Called party type plan information can only be assigned by routing the call through ARS and flaggin the required options in 26-12.
E. Different type plan information for a called number cannot be assigned in the IPKII. This is a feature of the NEAX 2000 and 2400.

Answer
D. Called party type plan information can only be assigned by routing the call through ARS and flaggin the required options in 26-12. This is a very common mistake made by many where the type plan infomation of the CALLED party needs to be changed and not the type plan of the CALLING party. 10-03 is where you would change the calling party which is how the IPKII is presented to the network. To change the type plan for just some dialed numbers you must route through LCR and use the tables in 26-12.

The answer is not….
A. CM 10-03 is for calling party information as descrobed above.
B. Caller ID pass through allows the incoming caller ID to be passed onto the outgoing call if a station is forwarded off premise or the call is routed off premise with a speed dial bin.
C. CM 20-08-13, 21-12, and 21-13 are just for regular outgoing caller ID and have nothing to do with type plan information. Be aware though that many carriers will not let you even make an outgoing call without this information assigned.
E. Originally this was true but the type plan information was added to the IPKII with 1.5 software.

Quiz #3
First correct answer received from Ron Williams of Allied Technologies

You have a working IPKII (2.11) with a PVA card (MG16 with 16 licensed ports) for 15 Megaco stations. The Customer decides to purchase CCIS over VOIP and the sales person sells them 1 four port license for a total of 20 licensed ports. You go into CM 10-40 and assign 8 trunks for CCIS. You then default the PVA and load the Combo firmware which allows both MG16 for Megaco stations and CCIS functionality on the same card. After connecting at the default IP address of 192.168.1.100 you successfully load the latest combo firmware (1.02T10) and wait several seconds before resetting the card as instructed by the browser. The card never comes back on line but sits there with LED 1 on the back solid. The most likely cause of this is……….

A. There are not enough PVA license resourses to support that number of CCIS trunks with that number of Megaco stations.
B. The PVA must be removed from the slot and blown out in CM 90-05-01 before re-installing.
C. Combo firmware is only supported with CPU version software 1.6 and not 2.1.
D. The PVA card is set to Slave mode in 84-05-03.
E. Combo software only supports Megaco stations and SIP trunks/stations. CCIS_VOIP firmware is needed for CCIS over IP.

Answer
B. Until the card slot itself is blown out the CPU will still contain the assignment of the previous card. The physical card did not change in this case but the application running on the card did so it must be blown out before being re-inserted to be read as the Combo package.
The answer is not….
A. PVA licenses have nothing to do with the number of stations supported. You can have only 4 licenses loaded to the PVA card and bring 200 IP phones on line. but only 4 of those 200 IP stations will be able to call out on a trunk.
C. Combo is only supported on 2.X software on the IPKII.
D. Just a worng answer. If the card is set to slave you will get 2 LEDs lit (1 and 2) with LED 3 out.
E. Combo software supports CCIS, Fax over CCIS, Megaco stations, SIP Stations, and SIP Trunks.

Quiz #4
First correct answer received from Pat Seabough of NTAG

Customer is complaining of too many rings before going to the stations VM from a DID call. Also intercom calls do not forward to VM but they like it that way and want you to just decrease the number or rings before the VM picks up on their DID’s.
You go to CM 24-02-03 and see it is set to 6 seconds but the phone is ringing for at least 18 seconds before going to the mail box.
Also you check CM 24-09 and there is no call forward on the stations. How is the call getting to VM and what timer is controlling it.

A. Site is using a Timer Class and the no answer forwarding is set in 20-31-15
B. Site is using Centrex forwarding from the CO. Change the timer with 22-01-04.
C. DID translation has a transfer target of 102 for each of the DID’s on No Answer. Timer 22-01-06.
D. Stations are ACD agents using overflow from individual ACD groups with CM 41-08-04.
E. Station is using delay ring on a virtual which also appears on a key on the VM ports. When it rings the VM answers with that virtuals mailbox using timer 20-04-03.

Answer
C. DID translation tables allow for a call to flow to several locations if not initally answered by the target station. If looking at Pc-Pro the DID will terminate to the Target and then move down the list if the Transfer Operation Mode is set.
The answer is not….
A. Even if the station was in another timer class it still follows the settings in CM 24-09.
B. Centrex forwarding again would require a setting in CM 24-09. I doubt there is such a thing as Centrx DID’s anyway.
D. Overflow from an ACD group would not go to the agaents mailbox rather a mailbox with the same ID as the ACD pilot.
E. This is just plain arse wrong. Don’t ever place ringing trunks or virtuals on keys of the VM ports. You do that and you get what you deserve.

Quiz #5
First correct answer received from Dan O’Brien of Advanced Communications Australia

The question was why you could not get a second cabinet on line. I accidently deleted the question and answers but I can confirm that E was the correct answer. An ME-50 MUST be added to the CP00 whenever you need to use a station port above 64 or you are adding additional cabinets to the first cabinet.
In short to add multiple cabinets you require the following…..
1. Knowledge of what the hell you are doing.
2. 256 or 512 license loaded to the CP00.
3. ME-50 installed on the CP00.
4. BS10 and BS11 cards installed correctly connected with approved (less than 1 metre) cable.

Quiz #6
First correct answer received from John P. Traynor of Phoneline Technologies Inc. USA.
New 8100 install with IP stations. There are only a couple of IP stations so you set each one up manually through the phone setting the phone’s static address and all other details. The IP stations come on line and can call each other with voice path. But when ever they call Voice Mail or make a trunk call there is no voice path. The CPU (SIP Server) is assigned with the address of 10.10.10.10/24 and the phones are all in this same subnet. What is the most likely cause for the lose of speech to trunks and the Voice Mail?

Answer
E. The IPLA still has the defualt addressing (172.16.0.2X) in CM 84-26.
This is an extremely common mistake made by many as they change the CPU/IPLA address in CM 10-12-09 but forget the actual PAD ports in CM 84-26. These are the DSP resources that convert the IP to PCM and vice versa. All setup messages between sites and phones are via the address in CM 10-12-09 and refer the call to the PAD ports once the call is set up. If these addresses are not routeable you have no speech path.
The answer is not….
A. As IP operation is available on both basic and expanded versions of the SV8100.
B. Unlike the SV8300 there is no license needed for correct IPLA operation.
C. VLANs are a recomended option only when voice and data are on the same network and not necessary for voice path.
D. Access Maps restrict station to trunk access and not station to station access.

Quiz #7
First correct answer received from Dan O’Brien of Advanced Communications Australia.
Here’s an easy one for you that I’ll add to the common problems page after the correct answer is recieved.
The customer calls stating they have VRS-ALL in the display of the station and calls to that station recieved dead air before forwarding off to another station in the system. You check the basic forwarding and it is set for no answer only to the VM. Here is a hint. This problem is most common with IPKII’s and SV8100’s installed in Houston Texas. What is causing this????

A. The user accidently re-recorded their mailbox greeting with silence.
B.The station is in DND and the station name changed in Cm 15-01.
C. The user accidently set Personal Greeting.
D. This is an ACD agent who has pressed the busy out key.
E. The station is set to Automatic Live Record to In-Mail.

Answer
C. The user accidently set Personal Greeting.
Don’t ask me how people do this but its a common call. There is actually about 3 entries after dialing the access code to set this feature. The first step is recording a greeting and then setting the forwarding type and for what calls. Once completed your display shows VRS-ALL or VRS-BNA. The feature is kinda cool if you want a quick message played to the caller before you forward your phone off to where ever. You do need a VRS card, obviously, for this feature. The Houston hint was because in that city there is 10 digit loacl dialing which a lot of starts with 713. 713 of course being the access code for this feature.
The answer is not….
A. The user accidently re-recorded their mailbox greeting with silence.
B. The station is in DND and the station name changed in Cm 15-01.
D. This is an ACD agent who has pressed the busy out key.
E. The station is set to Automatic Live Record to In-Mail.

Quiz #8
First correct answer received from Chris Enns of WBM Office systems in Canada.
Netlink install up and running with several sites. The accounting department for the company is located at site 3 with the computer they wants to collect the SMDR on. The tech goes to site 3 and loads the SMDR license to the CP00 and then does the appropriate SMDR programming at the main site. The programming is correct but there is never any SMDR output at site 3. Why is this???
A. SMDR is only supported from a CTA adapter off a DTU phone at remote sites.
B. SMDR is not supported on Netlink.
C. SMDR is collected via direct connection to the ethernet port at the main site only.
D. SMDR at site 3 will only work in fail over mode because thats were the license is loaded.
E. SMDR can only be collected at the main site. Licensing can only be loaded to the main site.

Answer
E. SMDR can only be collected at the main site. Licensing can only be loaded to the main site.
The big giveaway here is that licensing can ONLY ever beloaded at the main site. Upon first connetion to the main site the remote CP00’s download a coppy of licensing that they ONLY utilize when in survival/stand alone mode. Also the license is only good for 10 days when it is running in survival/stand alone mode.
The answer is not….
A. SMDR is only supported from a CTA adapter off a DTU phone at remote sites. CTA adapter is only supported for SMDR on a Phone at the main site.
B. SMDR is not supported on Netlink. Well it is!
C. SMDR is collected via direct connection to the ethernet port at the main site only. False. IP connection via the IPLA if it is installed.
D. SMDR at site 3 will only work in fail over mode because thats were the license is loaded. Never load a license at a remote site. the license will only be see bt that CP00 if all Netlink programming is removed.