Here is a collection of tips and things I have picked up when working on the ole Elite and IPK
Basic Stuff
Quick Transfer to VM and VM key
Number of slots for T1/ISDN PRI
Going from 3 to 4 digit stations
VM integration to VMP U40 Linux
Call Forward fails on IPK
Single Line Sets have Short Dial Tone When Accessing T1/ISDN PRI
Getting cut off on 911 calls
Delay ring to VM on Elite IPK
Channelized ISDN PRI on Elite
Trunk Corruption with SAT upload
PVA CONF Card in IPK
ESI board in Elite
Turn off Phantom VM Message Lights (Red)
Turn off Phantom Message Lamp (Green)
Transfer Off Premise Elite 7000 and earlier
Ringback on internal call to a Busy Station
NEC Cordless set does not work
No ISDN out going calls after upgrade
CCIS and IP
IPK CCIS IAD connecting to IPKII or NEAX PBX
IPK K-CCIS T1 Card
Echo Config on IP Megaco with IAD card
IPK Call over CCIS back to VM disconnects the call
PVA configuration on IPK
SAT connections, Backups and Upgrades
Software compatibility Elite to IPK
SAT does not recognise IPK after upgrade
SAT Error 7-01 when downloading database
MIFM U20 card
Adding a Modem to MIFM
MIFM card removal
SPE remote maintenance card
Upgrading IPK from 1.02 to 1.04
Upgrading IPK 2000 series and higher
Upgrading Elite 48/192 from Pre 8000 series to 8000 or 9000
Upgrading from Elite 48 to Elite 192
Upgrading IAD card from 1.5 R13 (pre-service pack) to newer SP4.0 with new firmware
ACD
Steps to upgrade ACD PLUS flash card
ACD_Plus PC will not come on line
Agent RTD for ACD Plus Clients
Keys don’t work on new agent sets
Trunks cut off when transferred to ACD
Basic Stuff

Quick Transfer to VM and VM key
VM key on Series I sets follows 1-8-26 also for quick transfer MB 1-2-24
Back to top

Number of slots for T1/ISDN PRI
Elite 7000 series and lower require 3 slots for T1/ISDN PRI.
8000 series and higher and all IPK requires only 1 slot.
Back to top

Going from 3 to 4 digit stations
For 4 digit stations make sure MB 1-1-46 digits there is no single digit
(1~9, * and #) = 001.
In 1-1-47 assign the 2 leading digits of the 4 digit station to a 001. Then
change 1-2-03 to 4 digit station.
Back to top

VM integration to VMP U40 Linux
Elite 48 and 192 need to be at 9600 to support the AA-Info Pack for
correct integration.
IPK needs to be at at least 2000 to support this feature. Must have MB 1-8-49
turned on.
Back to top

Call Forward fails on IPK
If numbering plan is wrong stations will ring but will not call forward.
See “Going from 3 to 4 digit stations” above.
Back to top 

Single Line Sets have Short Dial Tone When Accessing T1/ISDN PRI
Enable an access code for ARS so that the single lines can get continuous DT
when dialing the access code.
1-1-46 make access code (E.g. 8 ) = to a 601
1-14-01 make X (wild card) = 01
1-14-03 make 01 = the trunk route of the T1/ISDN PRI
1-14-07 for max digit if necessary
Back to top

Getting cut off on 911 calls
When doing toll restriction for 911 and or local calls only 1-8-08 Page
3 LK7 must be off.
Back to top

Delay ring to VM on Elite IPK
Set MB 3-42 (Day) and MB 3-43 (night) as the delay destination and then
assign the timer in MB 3-61.
Trunks will follow MB 4-01/4-02 until the timer (MB 3-61) kicks in.
MB 3-64 will disable the delay operation in the night mode only (MB 3-43).
If VM is delay destination make sure nothing set in MB 4-01 for VM ports.
Back to top

Channelized ISDN PRI on Elite
Elite 192 pre 8000 series software PRI trunks were assigned in blocks
of 4. If you had 18 trunks you had to select 16 cause it you selected 20 or
24 the system would STILL select these non-equipped B channels for outbound
calling regardless of what route they were in. In 8000 series MB 1-13-00 allowed
trunks enabled on a 1 to1 basis. Available on all IPK.
Back to top

Trunk Corruption with SAT upload
When uploading database with SAT make sure call forward and miscellaneous
data are not both checked. I they are it can cause trunk corruption. If Call
Forward is not checked this does NOT mean that call forwarding will be wiped
out. It simply means call forward data in the SAT database will not be loaded
leaving the existing (active) forwarding on the CPU.
Back to top 

PVA CONF Card in IPK
IPK must be 4.6 or 4.11 and higher and 7-1 is set for CNF16 and 7-2
set to Digital VM.
Back to top 

ESI board in Elite
ESIB board is not available in the Elite with the CPU-B board.Only available
with CPUI and not CPUB.
Back to top 

Turn off Phantom VM Message Lights (Red)
Make spare single line port a VM port using MB 4-35
Make spare access code in MB 1-1-47 = 503.
At the single line go off hook and dial the access code followed by the ext number.
Back to top 

Phantom Message Lamp (Green)
This is just good ole fat finger dialing by the attendent.
From the DSS press the Attendant Message key (by default the bottom left corner
key 55 by default) followed by the one touch key for the station with the green
lamp. To stop this from happening again simply remove the key from the DSS console
if the feature is not being used.
Back to top

Transfer Off Premise Elite 7000 and earlier
Make sure MB 1-8-08 Page 3 LK 5, Page 4 LK 8, and Page 5 LK 4 are lit.
Then MB 3-04 set for the trunks and perform the following to complete the transfer……
1. With call in progress press transfer
2. Dial trunk access and number
3. Wait for one ring back
4. Press Feature
5. Press Transfer
6. Go on hook.
Back to top
 
Ringback on internal call to a Busy Station
Set MB 1-8-15 table 09 (Call Waiting Tone) to an I (ICM Ringback).
Back to top

NEC Cordless set does not work
If the cordless set is plugged into a multi-pair jack or test star it
will not work. You must have only one pair wired to the jack that supports the
cordless. This includes if the green red is looped around to the yellow/black
pair to support the older ETW stations it will not work.
In some cases it can cause some systems to reset when the NEC cordless is plugged in.
Back to top

No ISDN out going calls after upgrade
Sometimes when upgrading for a lower version software to Elite 9700 or IPK 4700 the ISDN PRI will no longer allow outgoing calls. Check 1-1-81 as this MB is sometimes corrupted din the upgrade and can change from default 4 seconds to 30 or 60 seconds.
This system waits this timer after the digits dialed before sending the setup message to the network. Always check it is set to the default 4 seconds.
Back to top

 CCIS and IP
IPK CCIS IAD connecting to IPKII (PVA) or NEAX PBX
In the IAD card numbering destination must be set to PBX.
Starting trunk number must be set to 1.
Back to top

IPK K-CCIS T1 Card
You must use a DTI U-30 or U-40 board only. Cannot use U-10 or U-20.
Back to top

Echo Config on IP Megaco with IAD card
Log into the IAD and on the main page set the Echo Calibration to Advanced
Reset the IAD card.
Go off hook and access the trunk and make a call with the echo present.
Press Exit, Exit, Help, Feature, Exit.
Soft keys will change and PAD settings can be adjusted with softkeys.
Select Exit and Save changes. You must do this for each trunk from one station
on each IAD card. Must have newer CPU software and IAD firmware.
Click here for copy of doc explaining the proceedure.
Back to top

IPK Call over CCIS back to VM disconnects the call
The DOS based VM sees a link re-connect message as a loop reversal.
If “Release on LCR(Loop Current Reversal)” is flagged in the VM it
will drop the call when it forwards back to the VM.
Turn this feature off in the VM. Loop current reversal is not used by single
line sets in Nth America.
Back to top

PVA CCIS Configuration on IPK
When assigning data for CCIS, in the PVA card, always complete the Destinations tab first with all the information regarding the other sites in the network. Once completed then go to the Numbering tab and assign the leading digits to the destination systems.
Remember unlike hardware is considered PBX with starting trunk 1.
Back to top 

SAT connections, Backups and Upgrades
Software compatibility Elite to IPK
Elite 8000 series = IPK 1000 series
Elite 9000 series = IPK 2000 series
Back to top 

SAT does not recognise IPK after upgrade
If you perform an upgrade to an Elite or IPK be sure you SAT version is at the
same level or higher.
If not you will get an error when attempting to connect.
The latest (and proboably last) SAT version is 4.7 and is free for download
for NEC associates at www.necntac.com
Back to top 

SAT Error 7-01 when downloading database
This usually means there is a card assigned in the database that is not in the
cabinet or there is a card in the cabinet that is not assigned in the database.
Back to top 

MIFM U20
MIFM without KMM chip should be assigned with SMDR in MB 7-3.
An MIFM with a KMM chip should have LCR and CLASS assigned in MB 7-3.
Back to top 

MIFM -U20 card
Virtual port 54 for SAT and 50 for Co-Sessions.
Co-Sessions app must have com port 4 available. If only com port 1~3 app is
too old and must be upgraded.
If MIFM U20 can be browsed but not connect try JP5 to set card back to default.
Back to top 

Adding a Modem to MIFM
Plug in the MOD-U10 card. MIFM card must be in slot S1 or S2 NOT AP.
With KMM chip assign as LCR and Class in 7-3, without KMM chip assign as SMDR.
Assign modem station number in 1-8-38.
MIFM-U20 only accepts a MOD-U20 and a MIFM-U10 only accepts a MOD-U10.
Back to top 

MIFM card removal
Make sure all features in 7-3 are set to 00 before card can be removed in 7-1.
Back to top 

SPE remote maintenance card
When connecting with Co-Sessions the phone book must show serial modem 32 and
NOT just serial modem.
The VM should be connected via the special cable to port 4 and the speed can
be set up for the port by browsing into the card.
Back to top 

Upgrading IPK from 1.02 to 1.04
1. Back up database.
2. Place upgrade chip in IC socket 5
3. SW1-1, SW1-2, SW3-1 to the on position
4. Re-install card and power up. Live light will flash slow.
5. Wait for live light to go out approx 2 minutes
6. Power down, place switches from step 1 off and place CPU back on line.
7. Database should be converted. No load necessary.
8. Chip can stay or be removed from CPU.
Back to top 

Upgrading IPK 2000 series and higher
1. Back up database.
2. Place upgrade chip in IC socket 5
3. SW1-1, SW1-2, SW3-1 to the on position
4. Re-install card and power up. Live light will flash slow.
5. Wait for live light to go out approx 2 minutes
6. Power down, place switch SW3-1 off and SW3-2 on
7. Remove first upgrade chip and insert second upgrade chip
8. Re-install card and power up. Live light will flash slow.
9. Wait for live light to go out approx 2 minutes
10. Power down, place switches SW1-1, SW1-2, and SW3-2 to the off position.
11. Re-seat chip 1 and place CPU back in cabinet and bring back on line.
12. Database conversion in SAT only necessary when going from 1x to 2x and higher.
Back to top 

Upgrading Elite 48/192 from Pre 8000 series to 8000 or 9000
1. Back up database
2. Default the CPU
3. Replace the KCX (IC30) chip with the newer (KCS = Elite 48, KCB = Elite 192)
4. Replace or install the new software chip (IC5).
5. SW1-1, SW1-2, and SW3-1 to the on position.
6. Install card and wait for LIVE LED to go out and LED2 to stay solid.
7. Remove the card and IC5 (Software chip) can be removed or left in place.
SW1-1, SW1-2, and SW3-1 back to the off position. Place CPU back in service.
8. Connect with SAT and upload the saved database. SAT will ask to convert the
database to the newer version. Answer yes if you want it to work.
Back to top 

Upgrading from Elite 48 to Elite 192
In SAT the 48 database must be “save as” the 192 series it is about
to be loaded to.
Then pull in the converted database and connect to the 192 to load.
Back to top 

Upgrading IAD card from 1.5 R13 (pre-service pack) to newer SP4.0 with new firmware
1.Default card with all switches in the up position. Wait for LED’s 7 and 8
to be lit and then wait 30 seconds
2. Load SP2 prep pack and when done wait approx 30 seconds
3. Remove the card and place all switches in the down position and re-insert
the card before loading Service Pack 4.
4. Wait till load process is over and wait 30 seconds before removing card and
setting all switches in the Up position again. Re-insert the card and then load
the latest firmware.
5. Once done wait 30 seconds and remove the card and set switches 4,5 and 6
to up and all others down. 5, 6 and 7 in up position for CCIS.
If installing in an IPKII switches 5 and 6 on for Megaco or 5 and 8 on for CCIS.
Back to top 

ACD
Steps to upgrade ACD PLUS flash card
Follow the following directions to upgrade the ACD+ to flash version
2_34 (U-30 and U-40 board)
The same directions can be used for the older U10 and U20 boards (Non-IP)
1. Take the flash card from the ACD and copy all the contents to a folder on
your PC. DO NOT DELETE OR FORMAT FILES ON FLASH CARD!!!!!
2. Unzip the 2_34.zip file and copy all the unzipped 7 folders and 5 files to
the ACD flash card overwriting all existing files of the same name.
3. From the files saved on your pc in step 1 open the ACD folder and transfer
the config.txt file to the new ACD folder on the flash card.
4. If you have recordings copy the entire existing PCM folder saved in step
1 to the flash card overwriting the new folder of the same name.
5. From the files saved on your pc in step 1 open the DL folder. Then open the
Sockets folder and copy the files “socket.cfg” and “net.cfg”
to the new folders of the same name on the flash card.
6. Place the flash card back in the U-40 and bring the ACD back on line.
As the server program boots confirm the new flash version on the U40 card as
2.34.
With the ACD+ U-10 board (No Ethernet connection) the latest version is 1.83
on the flash card and 2.0.5 Suite for the server software. The latest server
software for U-30/U-40 is 2.8 Suite.
Back to top 

ACD_Plus PC will not come on line
When pc has been off line a long period of time and you attempt to connect
it cannot download info as there is too stored on the flas card. To allow the
app to start you must first clear this data.
When application on server is starting do a “Ctrl” “Alt”
Right Click.
In the window type “clear”
Back to top 

Agent RTD for ACD Plus Clients
The RTD (real time dispaly) screen will show “No Active Queues”
if there is no agent logged into a queue.
Back to top  

Keys don’t work on new agent sets
When new agents are added to the ACD Plus they must also be assigned to one-tounch
spd bins on the first port of the ACD card.
The key they are programmed to must match the assignment in the ACD server.
The one touch keys can only be assigned through SAT.
Back to top

Trunks cut off when transferred to ACD
When new trunks are added they too, like the agent sets, must be assigned in
programming to the ACD ports.
System trunks 1~12 must be assigned to keys 1~12 on the first port of the ACD
card. System trunks 13~26 must be on keys 1~12 on the second port of the ACD card and so on.
Back to top