I like to call this the complete idiots guide to Megaco stations.
Starting with licensing all the way through to trouble shooting, port numbers and QOS.

Click here for a copy of this doc.

Here is a description of will not and what will work with NAT. Also a screen shot of a Linksys router setup for NAT when multiple phones are using the one public address.

Cllick here for the doc.

Directions on how to setup the ACD Client software for the ACD MIS application.
How to assign an agent for the ACD and then how to set up and use the client software on the agents pc.

Click here for the doc in question.

Here is a description on how to set up Answer tables for the In-Mail to answer calls with different greetings at different times. Also how to set up the In-Mail to answer calls with different greetings for different trunks. Also a description of how Call Routing and Master Mailboxes work.

Click here for the doc.

This is IP-CCIS from the PVA card to the IPTB card on the NEAX 2000.
Remember whenever possible always test back to back before implementation.
At time of writing this the most up to date versions for the PVA card are….

Service Pack SP01X
Firmware 1.59T7 for IP_CCIS or 1.02T10 for the Combo card.

You will need the Combo card if you wish to use fax over CCIS and then you will need a 2.0 license and software on the CPU to support the PVA combo card.

Click here for the doc.

If you have ever done toll restriction on the IPK the IPKII is not that much different.
There is the added ability to restrict internal calls and also the ability to place restriction levels on trunks and not just stations.
That feature alone will bite especially when trying to forward off premise.
Click here for all the gorey details.

DID translation on the IPKII is not the easiest of things to assign. There are up to 2000 translations available as well as individual DID switching via a key on the telephone (DDI switching mode).
Click here for the doc.